We store any pcb production run fabrication setup for a minimum of 6 months from last used date and can be re-extended by another 6 months on reuse. If the customer does not use the setup again within 6 months, we will contact the customer with option to keep alive the setup for a small $10 per year storage fee. This fee can be discounted on reuse of the setup.
In some rare occasion (1 in 2000 parcels) we tend to make mistake when sorting out PCB for delivery . If you receive a PCB that is not yours, chances are that another customer is having your PCB goods. Normally the customer is within the same country as the finished circuit boards is sorted by country before being packed and shipped.
Please contact us immediately so we can arrange for a swap. You just need to use our FedEx account to send the parcel to each other. Please be assured this is not a common occurrence, but it does happen.